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WE UNDERSTAND, MANAGE AND GROW CUSTOMER VALUE WITH THE BEST MINDS IN LOYALTY
Whether you are starting from scratch, revamping your existing Loyalty program or wanting to enhance profitability, our consultants are well placed to help you with a host of strategic services.
CUSTOMER STRATEGY
Review your Loyalty program and identify areas of improvement
CUSTOMER PROFITABILITY ANALYSIS
An in-depth look at customer lifetime value in order to maintain profitable customers and understand how to covert the others.
CUSTOMER AND BUSINESS THESIS
Measure quality and satisfaction index and get invaluable insights into customer behavior and overall business performance.
PROGRAM STRATEGY AND DESIGN
Create the foundation of a sustainable Loyalty program
PROGRAM PURPOSE
Defining Objectives, Brand and Program Scope
PROGRAM DESIGN
Earning, redemption, recognition, Program rules, T&Cs and ring-fencing
COMMUNICATION STRATEGY
Calendar, Cohort treatment and PUMs
PROGRAM MEASUREMENTS
Financials, Customer and Other
DATA AND TECHNOLOGY
Our cutting-edge solutions for future-forward Loyalty programs that drive revenue and profitability.
LOYALTY TECHNOLOGY STRATEGY
Derive maximum benefit from our cutting-edge Loyalty platform
LOYALTY DIGITAL STRATEGY
Use digital initiatives optimally to achieve milestones
LOYALTY DATA AND ANALYTICS STRATEGY
Make informed decisions with 360° view of customer data and analysis
VALUE ADDED NETWORKS
Stand out with extra features, benefits and support.
LOYALTY PARTNERSHIP ECOSYSTEM STRATEGY
Benefit from a shared rewards system that leverages a coalition Loyalty program
CARDS AND PAYMENTS CO BRANDS
Deliver greater sales and get valuable insight into customer spend
REWARDS, REDEMPTION CATALOGS
Stay top-of-mind with attractive marketing collateral
DUE DILIGENCE AND HEALTH CHECKS
Determine benefits best suited for your customers through comprehensive appraisals and analysis.
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PROGRAM AND CAPABILITIES AUDIT
Derive maximum benefit from our cutting-edge Loyalty platform
SITUATION ANALYSIS
Customer, Competition, Environment and Other
PROGRAM FINANCIALS
Fraud and audit strategy and Program economics