Custcap Solutions Private Limited (“Custcap”) is committed to resolving customer concerns fairly and promptly. In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules thereunder, the Digital Personal Data Protection Act, 2023, and other applicable laws, Custcap has appointed the following officer:
 

Name: Mr. Aashish Walia
Designation: Nodal Officer cum Grievance Redressal Officer
Company: Custcap Solutions Private Limited, CIN: U74999MH2022PTC375683
Address: 01, 18th Floor, Lovely Home Apts., 09, Cuffe Parade, Colaba, Mumbai 400005
Email: nodalofficer@customer-capital.com
 

How to raise a grievance: Email or write to the officer with your name, contact details, the reference / account / loan number (if any), a description of the issue, and supporting documents.
 

Timelines: Every complaint will be acknowledged within 48 hours of receipt and resolved within one month of receipt. Complaints about personal data will be handled under applicable data protection law.

Escalation: If you are not satisfied with the resolution, or receive no response within the above timelines, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or file a complaint before the appropriate Consumer Commission through e-Daakhil (edaakhil.nic.in).

Where your grievance relates to your account with a bank or financial institution, you may also raise it with that institution’s grievance redressal mechanism.

You can also refer to our Privacy Policy here.
 

Last updated: 12th October 2026